Meenan

My name is Deborah Sorrentino my account is 50-454****

My phone number to reach me is 631-873-****.

The whole problem started when I called December to say my tank is empty and I am on automatic delivery. They told me don’t worry on the truck. I told them I am a cancer patient and my dad who was with me has a bad heart and can’t take the cold. No problem on truck. Waited all day no delivery. Called back the next day said my tank is very low not registering a reading so low and you were suppose have my oil yesterday on truck. Oh hold on it’s on the truck today I said you sure I can’t be without heat. Waited all day no oil delivery. Was so stressed that I am not suppose to be and my dad. Call them and got after hours I said I waited two days no oil. Are u kidding me my dad and are are very sick. Hold on we will send an emergency delivery of 10 gals. The gentlemen came with a big attitude. Went downstairs to tank didn’t realize my husband was there he said is she an idiot. My husband said what we’ll you have 5 gals it would have lasted you. I was sooo upset how dare him say that. Oh than someone big got involved and within 10mins a truck came to fill tank. The first guy says again you over reacted. Really how heartless to say that about me. I was so upset called the next day I said I want to know when my contract is up she said decemeber 18th I said are you sure I said than cancel me as of dec 19th. She said why I didn’t think it was her business so I said going with my union cheaper. That day a man called he said sorry for everything you went through I got a truck to deliver I said thank you. He said I apologize for this I said it’s to late.

Jan get my bill for the oil and and a charge of 399. For braking my contract to early. I called up I said I spoke with your girl she told me when my contract ended. Look it up. She said 12-18 I said than cancel the 19th. Ok will give it to a supervisor. Get another bill she said all she put was you are getting cheaper oil. I said are I kidding. Why would I cancel a month before my contract ends to be charged again. Spoke to a Joann. Called a third time went through the whole thing all over. I said where is the man who called me so I can speak to him. He knows what I went through. We have no record of that. I will give it to supervisor and let her listen to conversation I said great she said you have a fax machine on. I said I don’t have a fax. So now today feb 20th I get a bill for 399. I refuse to pay first because your girl told me when my contract ended. I trusted her to do so. No one deserves to be treated the way I was from your service man and your office sending me bills and putting me through all these phone calls if I wasn’t sick. But that makes it even worse shame on them. WHY WOULD I CANCEL MY CONTRACT A MONTH EARLY TO GET SERVICE CHARGE. THERE GIRL MADE A MISTAKE AND ARE COVERING. I DONT NEED ALL THIS AGGERAVATION HONESTLY WOULD YOU WANT YOUR MOTHER TO HO THROUGH IT. I APPRECIATE YOUR TIME BUT I AM GETTING NO WHERE WITH THEM AND HAVE TO TAKE CARE OF ME AND MY DAD. ONCE AGAIN I WOULD HAVE NEVER DID TNIS IF THEY DID THE RIGHT THING TO BEGIN WITH.

We started using Meenan for the first time this year when we bought a new house that has oil heat. The same representative, Diane, has literally called my husband and me every two days telling us that they've scheduled a delivery to come.

Every time we've spoken to her or called the main number back (where we waste our time waiting on the line to get a hold of someone), we've told them that our tank is almost full and we don't need a delivery and to please stop calling us and scheduling deliveries. They've even sent delivery men to our house after we've told them 'no.' It's been like this for months. And the one time we actually had a delivery scheduled, I took off work to be home for it and found out they had rescheduled it for a different day without telling us. As soon as our contract is up, we are cancelling.

I don't think I've ever experienced worse customer service. Don't make the same mistake we did.

I’ve been told that my ticket was on the truck for delivery each day I called, since Wednesdayon Saturday I told them my tank was on empty and they said don’t worry someone will be there by night. Sunday two o’clock in the morning my boiler stopped.

I was on hold for over an hour. Finally some lady, who sound as if she was waking up, said the truck should have been there yesterday smh! Well it wasn’t and now I’m out of oil and I need emergency. She said someone will be there in the morning!

It’s almost afternoon and I can’t get through!

Worst way to keep customers! Looking for a better service